Privacy Policy | JPF Towing

Privacy Policy

Last updated: October 3, 2025

JPF Towing (“JPF Towing”, “we”, “our”, or “us”) operates www.jpftowing.com and related services, including phone, SMS/MMS messaging, and web forms (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

1) Information We Collect

a. Information you provide

  • Contact and identity data (name, phone number, email, pickup/drop-off locations, vehicle details).
  • Account and communications data (messages, call recordings where permitted by law, support requests).
  • Payment-related data (amount, status, method). Note: we use third-party processors and do not store full card numbers.
  • Consent records (checkbox opt-ins, time stamps, source pages, keyword opt-ins via SMS).

b. Information collected automatically

  • Device and usage data (IP address, browser type, pages visited, referring URLs, date/time).
  • Cookies and similar technologies for functionality, analytics, and fraud prevention.
  • Approximate location (derived from IP or device settings, if enabled).

c. Information from third parties

  • Payment providers, mapping/geolocation, dispatch partners, and anti-fraud services.

2) How We Use Your Information

  • Provide and dispatch towing/roadside services, including scheduling and real-time updates.
  • Communicate with you (confirmations, ETA, service status, receipts, support).
  • Authenticate users; prevent fraud, abuse, and safety incidents.
  • Operate, analyze, improve, and secure our Services.
  • Comply with legal obligations and enforce our Terms of Service.
  • With your consent, send service-related or informational messages; you may opt out at any time.

3) SMS/MMS Messaging Policy

By providing your mobile number and explicitly opting in (e.g., checking a consent box on our forms, texting a keyword to our number, or giving recorded verbal consent), you agree to receive SMS and/or MMS messages from JPF Towing related to your service requests, account, scheduling, and support.

  • Message frequency: Varies by request.
  • Carrier & fees: Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
  • Opt-out: Text STOP to end. You may also contact us using the details below.
  • Help: Text HELP for help or call +1 (407) 569-7172.
  • Consent not a condition: Your consent to receive messages is not a condition of purchasing any goods or services.

We maintain logs of opt-ins/opt-outs and support standard commands (STOP, START, HELP). We do not use shared short codes.

4) Legal Bases (EEA/UK only)

  • Contract performance (providing services you request).
  • Legitimate interests (safety, fraud prevention, analytics, improving Services).
  • Consent (marketing or optional communications where applicable).
  • Legal obligations (tax, accounting, compliance).

5) Sharing of Information

  • Service providers/Processors: dispatch partners, communications, analytics, cloud hosting, and payment processors bound by contracts.
  • Legal & safety: to comply with law, enforce terms, or protect rights, property, or safety.
  • Business transfers: in connection with mergers, acquisitions, or asset sales.

6) Data Retention

We retain information only as long as necessary for the purposes above, to comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by record type and jurisdiction.

7) Your Privacy Choices & Rights

  • Opt-out of SMS: Text STOP.
  • Cookies: Control via your browser settings. Some features may not function without cookies.
  • Marketing emails: Use the unsubscribe link in the email.
  • Access/Correction/Deletion: Contact us as below. We may verify your identity.
  • California (CPRA): Residents have rights to know, delete, correct, and opt out of “sale”/“sharing” of personal information. We do not “sell” personal information as defined by CPRA. To exercise rights or opt out, visit Do Not Sell or Share My Personal Information or contact us.
  • EEA/UK: You may lodge a complaint with your supervisory authority.

8) Children

Our Services are not directed to children under 13 (or under 16 in the EEA/UK). We do not knowingly collect personal data from children.

9) Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure.

10) International Transfers

Information may be processed in the United States. Where required, we use appropriate safeguards for cross-border transfers.

11) Changes to This Policy

We may update this Policy from time to time. The “Last updated” date reflects the latest changes. Material changes will be announced via the Services.

12) Contact Us

Email: [email protected] • Legal: [email protected]
Phone: +1 (407) 569-7172
Web: www.jpftowing.com/